Kuromi Jelly Card Case (KUCH90)
Received incorrect/ faulty items?
If you received the wrong product(s) or faulty item(s), or it was damaged during shipping, please Click Here to apply for an exchange.
What items are refundable?
- Within 7 days of receipt of your shipment
- In original condition
- In the original packaging
What items are non-refundable?
- Free gifts or Gift cards
- Item not in its original condition
- Damaged/ missing parts for reasons due to human error
Are there any charges for return?
- There is no charges for return
- Original shipping charges is non-refundable
How do I return?
- To apply return/ exchange, please Click Here
- Enter your order number and email address in the fields above and click "Find your order"
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10-20 business days.
Still having questions? Email us at email@example.com with your name, order number and we will get back to you shortly.